• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar

Accessibility Statement

Follow Us on FacebookFollow Us on TwitterFollow Us on InstagramFollow Us on YouTubeRSS Feed

Kimberly Howell Properties

San Antonio Real Estate

office@kimberlyhowell.com
(210) 493-6888
  • Blog
  • About Us
  • Agents
  • Buyers
    • Neighborhoods
    • Relocation Information
  • Sellers
  • Listings
    • Available Rentals
    • Homes for Sale
    • McNair Custom Homes
    • Open Houses
  • Contact
  • Rental SearchHomes for Rent
  • REALTORS®Find an Agent
  • McNair Custom HomesNew Construction
  • Property SearchHomes for Sale
You are here: Home / Homeowner Tips / Who Do You Call in an Emergency? Your Real Estate Agent

Who Do You Call in an Emergency? Your Real Estate Agent

March 10, 2016 by khproperties Leave a Comment

Emergency - Call Your Real Estate Agent

Recently we posted about how useful your real estate agent can be when you need a plumber, electrician, or other home-related service. We’re big fans of customer service and helping our clients find the best services and products when they need them most, but when something goes wrong, we really see just how important those connections and relationships that your real estate agent has built over time can be. Many of those relationships are built through hard work and amazing experiences, whether it’s in the quality of the services the vendor provides, their level of customer service, or the prices they charge (or a combination of all three). This week, we had a great example of that with one of our home warranty providers.

A client of ours sent us an email about having some issues getting the home warranty company out to change the locks. The person at the other end of the toll free number told the client that she had to wait for 30 days before the coverage started (which is true in some instances, but not this one). The client was worried that they now had to wait and would have to pay a locksmith out of pocket to get the locks rekeyed. The information about the wait time sounded incorrect and we were sure about it, so we called our local rep for the home warranty company to clarify what we were hearing from the client. Because the client was an investor (there are different rules for them when it comes to home warranties), there was some confusion as to when the coverage began. The rep quickly answered that yes, we were correct in our thinking that the client was covered and that they would not have to wait. She asked us to connect her and the client so she could personally take care of it.

Within an hour from start to finish, we had a happy client and a next day appointment to have the locks rekeyed. Our local contact at the home warranty company got to work right away and solved the problem with one of the best examples of customer service we’ve seen in awhile. The client was thrilled, we were happy, and the new tenants about to move in would have their new keys in less than 24 hours.

Thanks to our great relationship with the home warranty company, we were able to quickly get the issue resolved and help our client get the work that they needed taken care of. Sometimes all it takes it as simple phone call to one of our vendors and things get sorted. It’s a great situation for everyone – our clients get the work they need done, we strengthen our bonds with the client so that they know they can count on us, and the vendor knows that they helped resolve the issue and will get more referrals and recommendations from both us and their new clients, the homeowners.

So next time you find yourself facing an emergency, pick up the phone and call your real estate agent. Let them help you resolve issues like power outages so they can utilize their connections to help guide you through the generator servicing process, so that everyone walks away a winner.

image courtesy of eidantoei

Related Posts

  • Confused About The Housing Market? Lean On Your RealtorConfused About The Housing Market? Lean On Your Realtor
  • Real Estate Agents and SEO: Learn What Not to DoReal Estate Agents and SEO: Learn What Not to Do
  • Where to Get Help With Real Estate ContractsWhere to Get Help With Real Estate Contracts
  • There’s a New Kid in Town: Newly Licensed AgentsThere’s a New Kid in Town: Newly Licensed Agents
  • Welcome to All of Our New Real Estate AgentsWelcome to All of Our New Real Estate Agents

Filed Under: Homeowner Tips Tagged With: real estate agents, home warranty

Quick Search

Reader Interactions

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Primary Sidebar

Why It Makes Sense to Move Before Spring

Why It Makes Sense To Move Before Spring

Spring is usually the busiest season in the housing market. Many buyers wait until then to make their move, believing it’s the best time to find a home. However, that isn’t always the case when you factor in … [Read More...] about Why It Makes Sense To Move Before Spring

Home Values

Have Home Values Hit Bottom?

Whether you’re already a homeowner or you’re looking to become one, the recent headlines about home prices may leave you with more questions than answers. News stories are talking about home prices falling, and … [Read More...] about Have Home Values Hit Bottom?

Home Equity

3 Ways You Can Use Your Home Equity

If you’re a homeowner, odds are your equity has grown significantly over the last few years as home prices skyrocketed and you made your monthly mortgage payments. Home equity builds over time and can help you … [Read More...] about 3 Ways You Can Use Your Home Equity

Best Practices for Selling Your House

3 Best Practices for Selling Your House This Year

A new year brings with it the opportunity for new experiences. If that resonates with you because you’re considering making a move, you’re likely juggling a mix of excitement over your next home and a sense of … [Read More...] about 3 Best Practices for Selling Your House This Year

Median Asking Rent

Avoid The Rental Trap This Year

If you’re a renter, you likely face an important decision every year: renew your current lease, start a new one, or buy a home. This year is no different. But before you dive too deeply into your options, it … [Read More...] about Avoid The Rental Trap This Year

Search Our Site

Real Estate Topics

  • Buying a Home
  • Homeowner Tips
  • KHP News
  • Local Events
  • Local Laws
  • Miscellaneous
  • Mortgages and Financing
  • Open Houses
  • Real Estate
  • Real Estate Market
  • Renters and Landlords
  • San Antonio Places
  • Sell Your Home
  • Technology
Our real estate agents can help you with properties anywhere in Texas. If you need assistance finding agents in other parts of the country, please contact us.

Search Homes

Explore Cities

  • Alamo Heights 51 Listings
  • Bandera 472 Listings
  • Blanco 267 Listings
  • Boerne 835 Listings
  • Bulverde 602 Listings
  • Canyon Lake 692 Listings
  • Castle Hills 28 Listings
  • Castroville 128 Listings
  • Cibolo 399 Listings
  • Comfort 68 Listings
  • Converse 665 Listings
  • Fair Oaks Ranch 63 Listings
  • Floresville 305 Listings
  • Garden Ridge 13 Listings
  • Helotes 179 Listings
  • Hill Country Village 6 Listings
  • La Vernia 280 Listings
  • Lakehills 167 Listings
  • Leon Valley 18 Listings
  • Live Oak 93 Listings
  • Mico 154 Listings
  • New Braunfels 1700 Listings
  • Olmos Park 16 Listings
  • San Antonio 13090 Listings
  • Schertz 344 Listings
  • Seguin 701 Listings
  • Selma 93 Listings
  • Shavano Park 27 Listings
  • Spring Branch 477 Listings
  • Terrell Hills 32 Listings
  • Universal City 109 Listings
  • Windcrest 25 Listings
  • Hollywood Pk 8 Listings

Stay up to date with the latest from Kimberly Howell Properties.

San Antonio real estate and property information provided by Kimberly Howell Properties. Kimberly Howell Properties does not assume any liability or responsibility for the operation or content of any of the linked resources, nor for any of the interpretations, comments, graphics, or opinions contained therein. All information deemed reliable, but not guaranteed.

KJH Properties, Inc. is a licensed real estate brokerage in the State of Texas, Equal Opportunity Employer, and supporter of the Fair Housing Act.

TREC Information About Brokerage Services | TREC Consumer Protection Notice | Privacy Policy

All content © 2009-2023 Kimberly Howell Properties, unless otherwise noted.